Privacy Policy

1. Introduction & Overview

At Puzzled Comfort HVAC (“we,” “our,” or “us”), we respect the privacy of homeowners and commercial property managers who visit our website (https://puzzledcomforthvac.info) or contact our dispatch center via telephone. This Privacy Policy details the types of personal data we collect, how it is utilized to coordinate heating, ventilation, and air conditioning services, and the security measures implemented to protect your information.

2. Information We Collect

We collect information that you voluntarily provide to us when communicating about HVAC maintenance, diagnostic evaluations, repairs, or heating replacements:

• Contact Details: Your full name, service address (including street, city, and ZIP code), telephone number, and email address.
• Equipment & Service Information: Details regarding your heating and cooling equipment, including fuel type (natural gas, oil, or LP propane), brand, approximate system age, observed mechanical symptoms, and service history.
• Telephone Call Records & Telemetry: Inbound calls placed to our main hotline ((321) 666-8870) may be recorded or monitored for customer quality assurance, staff training, and dispatch verification. Technical call telemetry (including caller ID, call duration, timestamp, and referring campaign) is logged by our telephony tracking systems.
• Browsing & Technical Data: When navigating our website, standard web server logs and analytics cookies automatically log your IP address, browser type, device specifications, operating system, and pages visited to optimize website speed and usability.

3. How We Use Collected Information

We use personal information exclusively to operate and deliver professional HVAC trade services across southern New Hampshire:

• To schedule technician appointments and dispatch emergency service crews to your home or facility.
• To diagnose heating and cooling mechanical malfunctions and formulate accurate written price quotes.
• To confirm appointments, provide technician arrival updates, and follow up regarding completed installations.
• To assist customers in applying for applicable NHSaves utility rebates and manufacturer equipment warranties.
• To maintain internal billing, invoicing, and service records required by municipal building codes and accounting standards.
• To analyze website traffic patterns and improve the accessibility of our online service guides.

We do not sell, rent, lease, or monetize your personal contact information to third-party data brokers or external marketing agencies under any circumstances.

4. Information Sharing & Disclosures

We only share your information with trusted third-party service partners when necessary to perform requested heating and cooling operations:

• Operational Software & Telephony Providers: Secure field management software, dispatch scheduling tools, and telephone infrastructure providers that facilitate customer communications.
• Equipment Distributors & Warranty Registrars: Manufacturers (such as Carrier, Bryant, Burnham, Weil-McLain, or Mitsubishi) when registering parts and equipment warranties on your behalf.
• Legal & Regulatory Compliance: We may disclose information if required to comply with applicable state or federal laws, court subpoenas, or municipal permit inspections.

5. Cookies & Web Analytics

Our website uses privacy-conscious cookies and Google Analytics to understand how visitors find and interact with our service pages. These technologies help us identify high-demand service queries (such as winter boiler repair or ductless heat pump installations). You can configure your browser to reject cookies; doing so will not prevent you from viewing our service resources or calling our phone line.

6. Data Security Measures

We maintain physical, electronic, and administrative safeguards designed to protect personal contact data from unauthorized access, disclosure, or destruction. Online communications with our website are encrypted using Transport Layer Security (TLS/HTTPS).

7. Your Privacy Rights

You have the right to request access to the personal contact details we maintain in our customer records, ask for corrections to erroneous data, or request that your contact details be removed from our non-essential communication lists. To submit a privacy request, please contact us using the information below.